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20th May 2012

Assigner Training

This week was all about Assigner training – all 50 hours of it. The Assigner allocates tables to groups of people coming into the restaurant. The idea is to make sure the servers all get roughly the same number of tables and that none of them are overwhelmed with too many guests. At the same time you have to balance making sure reservations are sat as soon as possible with getting extra walk in parties in to make sure the restaurant is as full as possible. To make it slightly more difficult we also accept requests for tables in the inside or outside sections of the restaurant and you need to try and fulfil as many of these as possible.

Initially I was following Janet, our permanent Assigner, and then slowly I started taking over. The first couple of days went OK but on the third day we were hit by a big storm which meant that nobody left the restaurant and I had not stopped the walk ins early enough causing some people to have very long waits. I felt really bad and in the end Janet had to help dig me out. I went home feeling pretty bad but the next day I came back determined to do better. We had an amazing lunch where we got lots of walk ins into the restaurant and the servers were nice and busy. I even got a GSF card from one of the servers for good Assigning while training! Dinner was also good which increased my confidence. On Thursday I was trained by Dave instead and he mostly left me to get on with it, giving me advice where I needed it. My first proper shift is next Friday for EMH before Memorial Day – we’ll just have to see how it goes!

Due to my schedule changing to accommodate my training I finished the week with 3 days off. On Friday I went to MK with G, Becky and Rob although it was pretty busy so we did not do too much. We were really just killing time until we headed over to the Polynesian for Cocktails for Katie’s birthday. It was lots of fun, I had a really nice cocktail and got to watch Wishes from the Poly beach which is always a lovely experience.

Star Wars weekends started this weekend so on Saturday Craig and I went nice and early to see what was happening. We met Jedi Mickey and saw lots of other characters before watching Indy. Craig had to head to work so I wandered across the studios to meet Sam who was there with her mum, we ate on Sunset and rode Muppets before meeting Jaci and her friend Ashley. Sam and her mum went shopping and the three of us rode Toy Story and Star Tours before meeting Lesley and doing the Backlot Tour and being attacked/photographed with Storm Troopers. We did GMR and then watched Indy (again) before getting a spot for the Hyperspace Hoopla. This is the closing show for Star Wars weekends which includes the YouTube sensation of “Dance Off with the Star Wars Stars”. Last year it moved from the small Star Tours stage to a massive stage in front of the hat – you can see why, it was so busy! The show was awesome, I have included a video below for anyone who won’t be able to make it but I recommend seeing it for real to get the full effect. We are going to go back next Sunday so we can get front row position!

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7th Apr 2012

First real shifts

Monday was spent at DHS with Sian and we managed to do a lot of stuff although none of the big attractions. We also managed to get in to Fantasmic which was awesome, it is the first time I have seen the show since 2008.

Tuesday was my first proper shift. I had to open Greeter, which was fine and was on greeter for the entire day. The greeter is the first person guests meet in the restaurant and this means a lot of talking and then a lot of typing to enter their details into the computer system along with any special seating or dining requests they might have. I made a few mistakes but thankfully Janet who was assigning fixed them fairly quickly. She was also training Laura to assign so I felt bad about making things more difficult for her. It was a fun day but I came home very, very tired. We went to Emily’s for Pizza in the evening which I was happy about since I do not think I could have walked anywhere.

On Wednesday I started at 4pm and for the first hour and a half I just got tasks from CDS (Cast Deployment System), these are little extra jobs that need doing like arranging strollers, sweeping the restaurant and bussing tables. This was a bit annoying but I eventually got greeter once again. I think I did a bit better but I ended the day with a sore through. It is probably partly all the talking and the ‘Commons Cold’ which everyone seems to get after being here for a few weeks. Lots of people were going to BDubz after work but I felt really horrible with my cough so I decided to give it a miss.

The rest of my arrival group had to get up at 5am to go to the Social Security Office on Thursday. Since I already have a Social Security Number I did not have to go but this meant I was working. I was opening greeter again but I was only on until 4pm. After work Sian, Emily and I came back to Epcot to watch Illuminations and we realised that MK was open until 1am so we dashed across to catch Wishes as well, the others were naturally very tired after their early start so we headed home soon after.

Friday was my first day of Chippie training. I was supposed to be trained by David Sergison by due to some call-ins he had to work as Stocker and I was trained by Melissa. She did a great job and she is not even officially a Disney trainer! I spent the day on Chippie tills which were not too difficult to get the hang of since most of my Matra (till) training from 2008 came flooding back. It is slightly different in F&B compared to Merch but most of it is the same. When we banked out at the end of the evening I was only out by $1 which was more than I would have liked but still well within what is acceptable. Craig managed 10c so that was a bit annoying!

I’m off today when nobody else seems to be, I need to get my haircut and find a stronger cough remedy to get me through the rest of the week until this stupid cold goes away again.

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