20th May 2012

Assigner Training

This week was all about Assigner training – all 50 hours of it. The Assigner allocates tables to groups of people coming into the restaurant. The idea is to make sure the servers all get roughly the same number of tables and that none of them are overwhelmed with too many guests. At the same time you have to balance making sure reservations are sat as soon as possible with getting extra walk in parties in to make sure the restaurant is as full as possible. To make it slightly more difficult we also accept requests for tables in the inside or outside sections of the restaurant and you need to try and fulfil as many of these as possible.

Initially I was following Janet, our permanent Assigner, and then slowly I started taking over. The first couple of days went OK but on the third day we were hit by a big storm which meant that nobody left the restaurant and I had not stopped the walk ins early enough causing some people to have very long waits. I felt really bad and in the end Janet had to help dig me out. I went home feeling pretty bad but the next day I came back determined to do better. We had an amazing lunch where we got lots of walk ins into the restaurant and the servers were nice and busy. I even got a GSF card from one of the servers for good Assigning while training! Dinner was also good which increased my confidence. On Thursday I was trained by Dave instead and he mostly left me to get on with it, giving me advice where I needed it. My first proper shift is next Friday for EMH before Memorial Day – we’ll just have to see how it goes!

Due to my schedule changing to accommodate my training I finished the week with 3 days off. On Friday I went to MK with G, Becky and Rob although it was pretty busy so we did not do too much. We were really just killing time until we headed over to the Polynesian for Cocktails for Katie’s birthday. It was lots of fun, I had a really nice cocktail and got to watch Wishes from the Poly beach which is always a lovely experience.

Star Wars weekends started this weekend so on Saturday Craig and I went nice and early to see what was happening. We met Jedi Mickey and saw lots of other characters before watching Indy. Craig had to head to work so I wandered across the studios to meet Sam who was there with her mum, we ate on Sunset and rode Muppets before meeting Jaci and her friend Ashley. Sam and her mum went shopping and the three of us rode Toy Story and Star Tours before meeting Lesley and doing the Backlot Tour and being attacked/photographed with Storm Troopers. We did GMR and then watched Indy (again) before getting a spot for the Hyperspace Hoopla. This is the closing show for Star Wars weekends which includes the YouTube sensation of “Dance Off with the Star Wars Stars”. Last year it moved from the small Star Tours stage to a massive stage in front of the hat – you can see why, it was so busy! The show was awesome, I have included a video below for anyone who won’t be able to make it but I recommend seeing it for real to get the full effect. We are going to go back next Sunday so we can get front row position!

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